Tow Dallas respects the privacy of people who visit our website, contact our team, or request information about towing and roadside assistance. This policy explains the general ways information may be collected, used, protected, and disclosed through our online services. It applies to information submitted through website forms, telephone communications initiated from the site, and routine technical data created during a visit. By using the website, visitors acknowledge the practices described here. This policy is intended to provide a clear overview while allowing reasonable flexibility as technology, legal requirements, and customer needs continue to change.
We may collect information that visitors choose to provide, including a name, telephone number, email address, vehicle details, service location, destination, and a description of the assistance needed. Information may be submitted through a contact form, scheduling request, email, or telephone call. We may also receive messages, attachments, or other details that help us understand a request. Visitors should provide only information that is relevant to their inquiry and accurate to the best of their knowledge. Collecting these practical details allows us to respond clearly without asking visitors for information unrelated to their roadside needs.
Information may be used to respond to questions, evaluate service requests, communicate about towing or roadside assistance, coordinate arrival details, and maintain records connected with customer interactions. We may also use information to operate the website, improve its usefulness, prevent misuse, address technical issues, and understand which services interest visitors. Contact details may support follow-up communications related to an inquiry. We do not use submitted information for purposes that are materially unrelated without an appropriate reason or notice. Using information in these limited ways supports timely communication and the administration of our website and operations.
The website may use cookies, server logs, analytics tools, or similar technologies that record general activity. These technologies can collect an internet protocol address, browser type, device information, referring page, approximate location, pages viewed, and visit timing. Such data helps us understand website performance, recognize technical problems, and improve navigation. Browser settings may allow visitors to limit or block cookies, although some website features may work differently when certain technologies are disabled. These tools generally describe patterns rather than explaining why a particular person visited, and we use the resulting data for practical website management.
We may share information with service providers that support website hosting, communications, scheduling, analytics, security, record management, or other ordinary business functions. Information may also be disclosed when reasonably necessary to comply with law, respond to valid legal process, protect people or property, investigate suspected misuse, or support a business transition. We do not make personal information publicly available merely because someone contacted us. Any sharing is limited to a legitimate operational, legal, or safety related purpose. Service providers are expected to handle information only for the work they perform or as otherwise legally required.
We use reasonable administrative, technical, and physical measures intended to protect information against unauthorized access, loss, alteration, or disclosure. No website, device, transmission method, or storage system can be guaranteed completely secure, so visitors should use care when sending sensitive details online. We retain information for as long as reasonably needed to address inquiries, maintain business records, resolve concerns, meet legal obligations, and support legitimate operations. Retention periods may differ according to the nature and context of the information. Reasonable safeguards reduce risk, but visitors should avoid sending information that is unnecessary for service inquiries.
Visitors may contact us to ask about personal information they previously submitted, request a correction, or ask whether certain information can be deleted. Some requests may require identity verification, and legal or operational requirements may limit what can be changed or removed. Visitors can also control cookies through browser settings and may decline optional communications by following the method provided in the message. We will consider privacy requests in light of applicable requirements and the circumstances surrounding the relevant records. We aim to respond clearly while balancing individual requests with recordkeeping, safety, and compliance responsibilities.
Our website may contain links to maps, review platforms, social networks, payment tools, or other online services operated by third parties. Those services maintain their own privacy practices, security controls, and terms, which Tow Dallas does not manage. A link is provided for convenience and does not make us responsible for another service’s collection or use of information. Visitors should review the privacy notice of any outside website before providing personal details or relying on its features. Leaving our website means the visitor’s interaction will be governed by the outside provider’s policies and technical practices.
The Tow Dallas website is intended for a general audience seeking towing and roadside assistance information. It is not designed to collect personal information from children, and minors should not submit service requests without involvement from a parent, guardian, or responsible adult. If we learn that information from a child was submitted inappropriately, we may take reasonable steps to remove it. Parents or guardians may contact us when they believe a child has provided information through the website. Our services should be requested by an adult who can provide accurate information and authorize appropriate assistance.
We may revise this privacy policy when website features, business practices, legal requirements, or service processes change. The version posted on this page will govern website use after its effective date, and visitors are encouraged to review it periodically. Questions about this policy or privacy related requests may be directed to Tow Dallas by telephone at 469-850-5000, by email at towdallas1@gmail.com, or by mail at 1055 S Sherman St Ste 190, Richardson, Texas 75081. Continued website use after an update indicates acceptance of the revised policy to the extent permitted by applicable law.
